Peace of mind: families praise care, companionship and communications
New Forest advertorial feature by Colten Care homes
This is an advertorial feature article appearing across multiple media continuing the series about how Colten Care homes provide reassuring havens despite the challenges posed by the risk of Covid and the necessary separation period which had to take place between relatives and their loved ones - now partially overcome by providing a safe solution for visits with the use of perspex sceens (as reported last week).
Reprinted below for legibility!
"Colten Care homes remain reassuring havens despite the challenges posed by the risk of Covid. Residents live well, enjoying companionship and activities thanks to a robust, clinically-led focus on individual care and wellbeing. Regular, open communications from our team have also helped put relatives’ minds at rest. Now, a safe visiting solution is reuniting families and residents in person for the first time since March. With a special promotional offer running this summer, we asked three relatives to explain their reasons for confidence in us.
John Eadie cites our nursing strength coupled with consistent group-wide support as factors that set us apart. “It’s very reassuring to be able to ring and speak to a nurse,” he says when discussing the care of his 100-year-old mother Betty, a resident at our Blandford home Whitecliffe House. “I think it’s very important, knowing you have professional nursing capability within the home. What strikes me is its calm efficiency. Everything seems to be in order. It’s all done without any fuss.”
Because each of our 21 specialist homes is registered for nursing care, families such as John’s know they can rely on dedicated professionals who are fully trained in both age-related conditions and infection control. These strengths have brought us to the point of being able to start safe face-to-face family visits once again. The specially designed see-through screens we have positioned in our entrance ways are proving highly popular, with reunions characterised by smiles, laughter and a few tears.
That was the experience of Rachel Palmer when she saw her mother Ruth again for the first time in three months. Ruth has lived at Fernhill, our Outstanding-rated dementia care home in Longham, Dorset, for nine years. Like many families, Rachel and her dad shared a regular visiting routine right up to lockdown. “When lockdown happened it was a massive change,” says Rachel. “I tried to explain to her what was happening and that I wouldn’t be coming in again for a while. Skype has been reassuring as I’ve been able to see that she’s quite happy and not upset. However, it was amazing to see and be with her again in person thanks to the safe visiting. Having that opportunity is another example of the high standards of care that the staff provide. They understand what the resident needs and they are a consistent team which is so important. They all treat mum like she is one of their own family members.”
Both John and Rachel praise the communications they receive from the homes and Colten Care’s Chief Executive Mark Aitchison. He sends a regular email update to families about how the risk of Covid is being managed. “They were really proactive early with their handling of Covid and their approach to communications,” says Rachel. “It has been reassuring to hear about their supplies of PPE, their testing, and their robust admission policy.”
John agrees, adding: “The CEO is really informative and very clear about what is going on, for example regarding testing. It’s all very open. We also get messages from the Home Manager which tend to focus on what the residents are doing. Our overall impression is that the whole thing has been managed extremely well. I am absolutely reassured about what has been happening at Colten. I would 100% recommend Whitecliffe House. They’re doing a remarkable job.”
It has been a similar experience for Heather Lightbody whose mother Noreen has lived at Colten’s Wellington Grange home in Chichester for two years. “Given all the pressures they are under, they have done a really good job in communicating with families,” says Heather. “It makes such a difference to have an idea of what has been going on. I know that companionship has continued. We’ve heard about lots of activities such as making lemonade, flower arranging and events such as VE Day. My mother is very happy and established with a little gang on her floor. Even when restrictions were still tight they were taken outside to enjoy the gardens, and are now able to get back to their daily lunch together. It’s comforting knowing that she has company and is seeing other people. It’s a huge reassurance.”
Find out more about Colten Care's New Forest homes online
With more than 30 years’ experience, Colten Care is an award-winning family-owned care home company. It has 21 quality care homes covering Hampshire, Dorset, Wiltshire and Sussex and offers a range of services spanning residential, nursing and dementia care.
Colten Care operates six residential nursing and care homes in the New Forest, including three in Lymington: Belmore Lodge, Court Lodge and dementia specialist Linden House. There are also homes in Brockenhurst (Woodpecker's), New Milton (Kingfisher's) and Mudeford (Avon Reach). Click on the links to find out more about each home...
Try out living in a Colten Care home with a two weeks completely free stay
If you, your partner or parent would like to experience a Colten Care home first-hand, Colten Care is now offering the opportunity to stay for two weeks completely free.
For terms and conditions, and how to apply, please call 01425 482464