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Customers: love them or lose them!

Business and Networking Events
Date: Tuesday, 22 October 07:30

New Forest Business Partnership Breakfast Workshop

Members and non members of NFBP all welcome

Customers - love them or lose them

22 October @ 7:30 am - 9:30 am: £11.00 – £21.00

This session will look at why a great Customer Experience (CX) is vital for all businesses at all times. We all know what good and bad service is when we experience it, but the thing we discover most is that business leaders think that the service their firm delivers is better than it actually is, and many have no way of knowing how good their service is. In this interactive session, we will cover: 

  • Why a great experience is important for all
  • Current trends in service
  • What does great service look like
  • What impact does great CX have on sales
  • How you can measure and improve
  • Some handy hints and tips to take away

The session will be delivered by Jim Smith of UK wide Customer Experience experts insight6. Jim has worked across Hampshire for over 10 years in diverse sectors, from attractions to Professional Services, to improve customer experience and service levels

If your business has customers, or if you want to improve service and sales, this session applies to you. By booking a ticket to this event you are agreeing to the terms and conditions. You can view these terms and conditions here.
When making a booking please specify any food allergies and/or intolerances. If you are making a booking on behalf of somebody else please clearly indicate the name of the person attending the briefing as well as their email address.

Bookings for this event close on Monday 21 October at 11:30am

More information here.

About New Forest Business Partnership

The New Forest Business Partnership (NFBP) is a partnership between business and the public authorities in the New Forest.  Its central role is to help New Forest businesses grow!  It seeks to:

  • improve relations between local businesses and local government
  • promote better business-to-business relationships
  • help to grow a sustainable local economy
  • help to bring greater prosperity to our local community
  • act as a forum for local business people to express their concerns, share their knowledge and experience, network with potential clients and suppliers, and help make changes that will benefit their business.

The NFBP Board includes representatives from all major business sectors and areas of the New Forest as well as Brockenhurst College, New Forest District Council, New Forest National Park Authority, Hampshire County Council and Totton College. In 2019 the NFBP Board will lead an implementation group to ensure the successful delivery of the New Forest Economic Development Strategy.

New Forest Business Partnership Events

New Forest Business Partnership hosts a wide variety of activities, including training, business meetings and social events. 

All events are at cost for New Forest Business Partnership members. Non-members are also welcome to attend.

Breakfast meetings normally run from 7.30 to 9.30 am at various locations across the New Forest. 

Click here to view all upcoming NFBP events

Membership of New Forest Business Partnership

We encourage all businesses large and small, B2B and B2C, to join the momentum of the New Forest Business Partnership!

As a member you enjoy member at cost rates at a wide range of training events and networking opportunities as well as the opportunity to exhibit within the Local Business Village at the New Forest Show, take part in the annual Golf Day, and enter the Brilliance in Business Awards.

In fact if you attend just five breakfast events you will usually cover the cost of your membership in the savings gained!

There is also a members only area on the website which gives you an opportunity to profile your business and access additional content including presentation slides for events whether or not you were able to attend them, and member only blog posts. 

You can also showcase your business by demonstrating your knowledge and services by headlining a business breakfast and/or facilitating training workshops.

Find out more and join today!



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First Line of Venue Address
New Street
SO41 9BQ
New St, Lymington SO41 9BQ, UK



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All Dates

  • Tuesday, 22 October 07:30

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During the Coronavirus (COVID-19) crisis we are advising that most if not all events are either cancelled or postponed; for more detail please check with the organiser of the individual event.