Covid-19 and self-isolation in the New Forest area - Local Help

Preparing for coronavirus in the New Forest area - community and volunteer groups - useful local information

New Forest Coronavirus planning In response to a number of requests for information, we have created this guidance page. If you know of any special voluntary help that has been set up to help people in Lymington and the greater New Forest area during the coronavirus crisis, please get in touch and we will add to the page. This page will be shared regularly on our social media (Facebook, Twitter, Instagram) and in our free Weekly What's On direct email to subscribers (subscribe here:

Covid-19 Guidance and Updates

Go to NHSUK/coronavirus for information about the virus and how to protect yourself.

Use the 111 online coronavirus service to check if you need medical help.

Updates on Covid-19:

Stay at home guidance:

About travel overseas:

Local council

If you are a council tenant and concerned about paying your rent in the event of self-isolation and a loss of earnings, please get in touch with the Rents Team at NFDC via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 02380285222 and selecting Option 2.


All schools will be closed after 20 March 2020 until further notice, except for specific children who will be notified (e.g. children of key workers). 

The Department for Education coronavirus helpline is now available to answer questions about Covid-19 relating to education and children's social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Opening hours: 8am to 6pm (Monday to Friday) 

Updates for schools:

About examinations:

Community help

*** UPDATE From Councillor Jack Davies (find here: 

From Monday 30 March, the Hampshire-wide entry point for the vulnerable and shielded people identified by the government will go live. All cases with social care or health needs will be handled directly by Hampshire County Council and/or the NHS.

New Forest District Council has a live system in place to receive referrals from Hampshire County Council and any contact made with NFDC prior to the Hampshire phone-line going live. New Forest District Council, in partnership with Community First New Forest, will pick up and action the referrals for these vulnerable and shielded people. All those in the shielded group in the New Forest will be proactively contacted.

Where referrals or requests can be best and most appropriately fulfilled in the local community for those outside of the shielded criteria, it is likely that NFDC or Community First New Forest will triage these to local mutual aid groups. The triaged activities will include what we are already doing: shopping; prescriptions; and phone calls.

A final thank you to everybody who has volunteered and helped people so far. I urge you, if you haven’t already, to sign up to the NHS Volunteer Service via the link and let’s beat Coronavirus together:


Are you organising any help within your local community for those in self-isolation? Please get in touch and we will list details here: This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Covid-19 Self Isolating Postcard

  • Becky Wass, from Falmouth, has designed a postcard that can be used to put through neighbours' doors. Find a printable pdf here:

 We strongly suggest all support groups register on the National Helpline:


Local businesses now offering deliveries 

Please see our article on New Forest businesses offering local deliveries. This is constantly being updated. Get in touch on This email address is being protected from spambots. You need JavaScript enabled to view it. to add to the list.



New Forest Organisations 

  • New Forest Mencap: "Whilst our activities are currently suspended our office remains open via homeworking. Please call on the usual number if we can help with any information or signposting for people with learning disabilities and their parents and carers. If you know of anyone with a learning disability or a parent or carer of someone with a learning disability who is struggling, please encourage them to get in contact with us". Contact: 01425 621893.
  • New Forest Disability: "We are currently still open at New Forest Disability and have put on extra people to staff the phones, supporting our disabled and elderly clients as usual. We are still offering benefits advice appointments which can be over the phone for those that prefer. Opening hrs Mon/Tu/Th/Fri 10am – 5pm Wed 10am – 1pm answerphone at all times. Helpline: 01425 628750.


How to store your rubbish if you have confirmed or possible Covid-19

Advice on how to store your rubbish for anyone with confirmed or possible Coronavirus or if you are self-isolating (COVID-19)

  • Covid19 help 600x400Double bag all waste that contains tissues
  • Do not put it out for collection for at least 72 hours

    Double bag: Personal waste (such as used tissues and disposable cleaning cloth) should be stored separately to other waste, put in a rubbish bag and then put into a second bag / black sack. This should be tied and kept separate from other waste in the room/s in which you are self-isolating.

    Keep aside for at least 72 hours: Do not put it out for collection for at least 3 days. As an example, if you have filled/tied a bag on a Monday and your collection is due on a Thursday, that bag can be put out for collection on Thursday morning. However, if you have filled/tied a bag on a Monday and your collection is due on a Wednesday, you would need to hold onto that bag until your collection day the following week.

    Other household waste can be disposed of as normal.

    This advice is based on guidance form central government, designed to prevent transmission of the virus. 





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During the Coronavirus (COVID-19) crisis we are advising that most if not all events are either cancelled or postponed; for more detail please check with the organiser of the individual event.