Peace of mind thanks to nursing excellence
With all homes providing nursing care, relatives and staff highlight Colten Care's nursing excellence
Among the factors that set Colten Care’s 21 homes apart is that all are registered for nursing care and all their nurses benefit from group-wide clinical support. It means that if a resident’s needs change over time, they can stay in familiar surroundings cared for by people they know. Professional nursing expertise has given added reassurance to residents and their families during Covid, as Colten Care relatives and staff explain in the article below.
Jenny Cottrell says she feels ‘very lucky and reassured’ that her mother Rosemary lives at the Sturminster Newton home, Newstone House, one of seven Colten homes rated Outstanding by regulator the Care Quality Commission. “It’s good to know nursing care is there,” says Jenny. “It gives you peace of mind for the future. As she’s settled, you wouldn’t want to move her again if circumstances change. Not everyone is fortunate to have the Colten experience but I think it is a model we should all be striving towards.”
Provision of nursing care helps avoid stressful hospital visits
Linda Carrington, whose mother Pearl lives at the New Milton home Kingfishers, also rated Outstanding, says: “At the time mum moved in, the availability of nursing wasn’t something that had registered with me at all. Now I realise it’s 100% important. Having spoken to friends with loved ones needing nursing care, I know it’s a real gift. You don’t want to send people to hospital if you don’t have to. I am very struck by the level of care for mum and we are both very happy that if her health did deteriorate she could still stay at Kingfishers. She can trust the words of people who know what they are talking about. I am very reassured, no more so than now. We’re especially thankful now.”
A former NHS ward sister, Zoe Mills is Kingfishers’ Clinical Lead, in charge of the home’s nursing team. She is full of praise for how her nursing colleagues have stepped up to the many challenges of caring for older people during the pandemic. “They are a credit to their profession, leading by example to keep everyone safe,” says Zoe. “We always have to demonstrate sound, up-to-date clinical knowledge. When you go into nursing you expect challenges along the way but I think the manner in which my colleagues have risen to the demands of managing Covid has been phenomenal. They have maintained the safety of residents and colleagues, shown amazing skills in team working and kept up everyone’s mental wellbeing. Our residents present severe frailty and complex needs all the time and we need to balance our clinical skills with leading safe, appropriate care without the immediate back-up of a doctor on hand. I am surrounded by inspirational nurses day in, day out.”
Longest serving nurse has been with Colten Care for 26 years
Among Zoe’s colleagues is Jeanette Hendon, Colten longest serving nurse with nearly 26 years under her belt. Jeanette says: “As an on-duty nurse, you are the clinical expert and you need to be at the top of your game all the time. I love my job – you have the responsibility of balancing clinical expertise with leadership skills as residents, families and colleagues look to you for reassurance and direction as a clinical situation changes.”
Operations Director Elaine Farrer, herself a nurse with 35 years’ experience, is in charge of Colten’s central team of eleven senior operations, clinical and quality managers. Nine are nurses with exceptional expertise - their combined nursing experience runs to an astonishing 265 years.
Elaine says: “Because we recognise the importance of our nurses, we can offer our residents the reassurance of clinical excellence.”
Summarising colleagues’ responsiveness to Covid, Elaine adds: “While suddenly having to think differently, all our nurses have continued to maintain consistently high standards of care. They’re doing wonderful work.”
Families with loved ones at a third Outstanding Colten home, Woodpeckers in Brockenhurst, share the reassurance of having nursing on hand.
Jean Keevil, whose mum Helen is a resident, says: “It’s important to know nursing’s there down the line if you need it. I’m so glad that if mum’s needs do change she doesn’t have to move somewhere else. At Woodpeckers, there is a very low rate of staff turnover. That’s a great plus. If the staff are happy, it makes for a happy home.”
Try out living in a Colten Care home with a two weeks completely free stay
If you, your partner or parent would like to experience a Colten Care home first-hand, Colten Care is currently offering the opportunity to stay for two weeks completely free.
Find out more about Colten Care's New Forest homes online
With more than 30 years’ experience, Colten Care is an award-winning family-owned care home company. It has 21 quality care homes covering Hampshire, Dorset, Wiltshire and Sussex and offers a range of services spanning residential, nursing and dementia care.
Colten Care operates six residential nursing and care homes in the New Forest, including three in Lymington: Belmore Lodge, Court Lodge and dementia specialist Linden House. There are also homes in Brockenhurst (Woodpecker's), New Milton (Kingfisher's) and Mudeford (Avon Reach). Click on the links to find out more about each home...